MAKE AN APPOINTMENT. I didn't know you really need an appointment, but I got lucky and they squeezed me in anyway. They have a Hunter balancer and actually know how to use it. I've had tires balanced all over North America, and the only other shop I've found that truly knows how to get vibration out of a car is up in Boise, Idaho. To the reviewers complaining about attitude, I can only say I don't care about attitude when they know what they're doing, and these guys do. I took my beater Camry I use for commuting in yesterday which had a terrible balance job done when four new Michelin tires were put on by a different shop. After Chet's redid the balance and most importantly, ensured all the wheels were true, it now runs perfectly flat at... extremely high speed. Feels like a brand new car now except for some residual noise due to some uneven tire wear caused by the original bad balance.