In response to Chet's email invitation for a free alignment assessment I made an appointment on line.I arrived on time for my appointment and was served promptly. The assessment showed several issues which I discussed with the technician. He was respectful, factual and applied no pressure for me to have the work done. I could watch the work being done. And I had customer access to the work area, if I had seen anything I had questions about. The price was reasonable for the work done.I received a copy of the work done in the form of a printout with diagrams of the issue and how they were resolved.My husband and I have been customers of Chet's in the past. We have always found them customer friendly and reliable. Their work also comes with a warranty if the work is not satisfactory.